Can I return my old electrical equipment?

If you have purchased an equivalent piece of electrical equipment with us recently, you can return your old device for free if you are located within the EU. To avoid unnecessary  transport of goods, there are in most cases local options for recycling electrical devices and components. If this is unavailable to you, you can send the goods to us for free in three simple steps:

  1. Contact our support department for instructions on shipping the products back. Include the order number in which you have purchased the new equivalent products recently.
  2. Pack the product in a sturdy box with enough protective material to avoid shaking during transport.
  3. Print the shipping labels, put them onto the box and bring it to your local post office.

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